A National Medical Billing Company
Keeping Effective
Communication
For All Your
Healthcare Needs
helping the medical industry grow
Schedule a Demonstration
60 Day Free Medical Billing Trial
Highlights of our Healthcare Call Center Support
01.
We provide email and call support to address every insurance verification requirement and complete the pre-authorization, pre-certification, and pre-determination processes on your behalf.
02.
We can effectively handle all your appointment booking, rebooking, and scheduling, while ensuring that neither your patients nor members are overlooked.
03.
Our round-the-clock assistance will ensure that not even a single call will go unanswered, whether it is during business hours or after that.
04.
Our revenue recovery and medical billing services will eliminate costly write-offs and boost per patient revenue on medical care provided. We follow up with insurers to collect payments and dues.
05.
Over the years, we have gained the expertise to bridge communication between you and your clients. We maximize the satisfaction levels of your patients and establish your rapport with them.
Healthcare
Call Support
We understand that healthcare call center outsourcing is different from other industries. Whether you are a durable medical equipment provider or medical services provider, or health insurance provider, we can offer you a custom healthcare contact center solution that perfectly fits your outsourcing needs. From delivering the best patient service to ensuring a superior member experience at every touchpoint, our mission is to help your company excel. It’s mutually beneficial – our success ensures yours, and it only builds a lasting partnership.
HIPAA and PCI Compliance
We are both HIPAA (Health Insurance Portability and Accountability Act) and PCI DSS (PCI Data Security Standard) compliant. This means that we do not only protect your information (and your clients’ information) from abuse, mishaps, and even fraud, but also comply with high-security standards when it comes to payment and card data.
Tracking and Analytics
Unlike other medical call center companies, we meticulously measure, track, and analyze progress at each stage of our healthcare call center operations. This ensures that the strategies we adopt are always on course and lead us to the desired results.
Experienced Staff
All our employees have complete experience and training in dealing with calls from medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.
Customizable Scripts
We customize our scripts in keeping with your business needs. This helps us adhere to your office protocols and align our service to your mode of operation. This helps us handle different scenarios more effectively.
Healthcare
Call Support
We understand that healthcare call center outsourcing is different from other industries. Whether you are a durable medical equipment provider or medical services provider, or health insurance provider, we can offer you a custom healthcare contact center solution that perfectly fits your outsourcing needs. From delivering the best patient service to ensuring a superior member experience at every touchpoint, our mission is to help your company excel. It’s mutually beneficial – our success ensures yours, and it only builds a lasting partnership.
HIPAA and PCI Compliance
We are both HIPAA(Health Insurance Portability and Accountability Act) and PCI DSS (PCI Data Security Standard) compliant. This means that we do not only protect your information (and your clients’ information) from abuse, mishaps, and even fraud, but also comply with high-security standards when it comes to payment and card data.
Tracking and Analytics
Unlike other healthcare call center companies, we meticulously measure, track, and analyze progress at each stage of our healthcare call center operations. This ensures that the strategies we adopt are always on course and lead us to the desired results.
Experienced Staff
All our employees have complete experience and training in dealing with calls from medical and pharmaceutical companies. So, you can rely on us for accuracy, promptness, and professionalism.
Customizable Scripts
We customize our scripts in keeping with your business needs. This helps us adhere to your office protocols and align our service to your mode of operation. This helps us handle different scenarios more effectively.
Outsource Healthcare Call Center Requirements to MedCal
When you outsource healthcare call center services to MedCal, you’ll partner with a company that is well versed with handling call center requirements of healthcare organization of every type. This includes nursing homes, individual physician practices, hospitals and medical centers, home healthcare companies, hospice, and physical therapy companies.
Run Your Billing
for Half the Cost
Are you looking to cut costs to your practice and bring more money in your door but you’re not sure how? Would you practice benefit from having $7,000 a month extra? If your answer is YES to either of these questions, then we are the company for you.